Refund and Returns Policy
Effective Date: May 3, 2025
At UNBLOCKER, we strive to offer the best possible experience for our users by providing free, fast, and secure web proxy services. Since all of our services are offered without charge, we do not have a traditional refund or returns policy. However, we understand that technical issues or concerns may arise, and we are committed to ensuring that your experience is as smooth as possible.
This policy explains our approach to handling any issues or challenges you may face while using our free services, as well as how to get in touch with our support team if needed.
1. No Refunds or Returns
As UNBLOCKER provides all services free of charge, there are no transactions or payments involved. Therefore, our service does not offer refunds or returns because no financial exchanges take place when using our web proxy services. There is no charge for access, use, or functionality on our platform, and therefore, no payment is made for which a refund would be applicable.
Since there is no monetary value exchanged when you access UNBLOCKER services, our policy does not cover refunds, cancellations, or returns as they pertain to our services. If you are not satisfied with the service, we encourage you to contact us to help address your concerns.
2. Service Issues or Technical Support
While we offer free services, we are dedicated to providing a high-quality experience for all of our users. If you encounter any issues with the performance or functionality of UNBLOCKER, such as difficulty accessing specific websites, slow performance, or technical glitches, we are here to help.
Our team works hard to ensure the proxy service operates efficiently, and if you experience any issues, please reach out to us. We are committed to resolving any problems you may face and ensuring you can continue enjoying the benefits of free, unrestricted browsing.
If you are encountering any technical issues, please follow these steps:
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Check your internet connection: Ensure that you have a stable internet connection.
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Clear your browser’s cache: Sometimes, cached data can cause performance issues. Clearing it can resolve many problems.
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Update your browser: Ensure that you are using the latest version of your web browser for optimal performance.
If the issue persists after checking these basic troubleshooting steps, please contact us immediately at contact@unblocker.me or call +44 079 8496 6574. Our team is ready to assist you and provide technical support as needed.
3. Our Commitment to Continuous Improvement
At UNBLOCKER, we are constantly working to improve the services we offer. As the internet evolves, we ensure our platform stays up-to-date with the latest technologies to provide the best user experience. We regularly conduct maintenance and updates to our servers and services to ensure optimal speed, security, and reliability.
In the unlikely event that you experience recurring issues with accessing our services or experience any significant service disruption, please let us know. Your feedback helps us make our platform better and more efficient for everyone.
4. No Monetary Transactions – Why We Don’t Offer Refunds
Since UNBLOCKER does not charge its users for the use of the proxy services, we do not engage in any monetary transactions. Our business model is built on providing value to our users without the expectation of payment. Therefore, there are no payment-related refunds to process.
However, if we do introduce any future premium features or paid services, we will ensure to update this policy to reflect the terms and conditions for those offerings. In such cases, users would be notified in advance, and our payment processing system would clearly outline refund terms for any paid subscriptions or services.
5. Updates to This Policy
We reserve the right to update, modify, or revise this Refund and Returns Policy at any time. If any changes are made, the updated policy will be posted on this page with the “Effective Date” at the top reflecting the revision date. By continuing to use UNBLOCKER, you acknowledge that you accept the updated terms and conditions.
We encourage you to review this policy periodically to stay informed of any updates. Any significant changes will be highlighted to ensure transparency and keep you informed about how we operate and how your user experience is impacted.
6. Contact Us
If you have any questions, concerns, or issues with our services, or if you need further assistance with technical difficulties, please don’t hesitate to reach out to us. Our support team is available to address any issues or provide guidance on how to get the most out of UNBLOCKER.
Here’s how you can contact us:
Email: contact@unblocker.me
Phone: +44 079 8496 6574
Street Address: 47 Golf Road, Swanton Morley, Norfolk, NR20 4LR, United Kingdom